Pallavi has more than 12 years of experience in creating buzz-worthy, demand-generating content in both B2B and B2C environments across telecom and technology industries. She talks about why businesses need to focus on customer experience and various enhancing tools with respect to technology when dealing with people. She talks about her days at Harley Davidson, and how she made frameworks to solve customers’ problems and cater to their needs for a better customer experience.
About the Speaker
Head - Digital & Customer Services (Emerging mobility business unit)
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